Last updated: June 23, 2026
Corix Host guarantees 99.9% monthly uptime for all services. This translates to a maximum of 43.8 minutes of unplanned downtime per month. Uptime is calculated on a rolling 30-day basis.
Downtime is defined as a period when your service is completely unreachable and not responding. Degraded performance, high latency, or partial service issues are not counted as downtime under this SLA.
The SLA does not apply to: scheduled maintenance (announced 24h in advance), downtime caused by your actions or misconfigurations, DDoS attacks exceeding our mitigation capacity, force majeure events, or third-party service failures.
We perform routine maintenance during low-traffic windows (2:00–4:00 AM UTC). All maintenance is announced at least 24 hours in advance via email and our status page. Emergency maintenance may occur with shorter notice.
To request an SLA credit, submit a ticket at support@corixhost.app within 7 days of the incident. Include the date, time, and duration of the outage. Credits are applied to your account balance within 5 business days.
SLA credits are capped at 100% of your monthly service fee for the affected service. Credits cannot be exchanged for cash and are applied only to future invoices.