Refund
Policy

Last updated: June 23, 2026

72-Hour Guarantee

Full refund within 72 hours on all new game & root server orders.

Eligible

First-time purchase within 72 hours
Service not meeting advertised specifications
Duplicate charges or billing errors
Service unavailable for extended periods covered by SLA

Not Eligible

Requests made after 72-hour window
Account suspended for ToS violations
Renewals of existing subscriptions
Dedicated server orders (custom hardware)
Partial month usage after cancellation

72-Hour Money-Back Guarantee

All new game server and root server purchases are eligible for a full refund within 72 hours of the initial order. No questions asked. Simply open a support ticket and your refund will be processed within 3–5 business days.

Dedicated Server Policy

Dedicated server orders are non-refundable due to the hardware reservation process. However, if your server does not meet the specifications listed at the time of order, we will resolve the issue or provide a full refund.

How to Request a Refund

Submit a refund request via our support system at support@corixhost.app. Include your order number, reason for the request, and contact information. Our team will process eligible refunds within 3–5 business days.

Refund Method

Refunds are issued to the original payment method. Credit card refunds may take 5–10 business days to appear on your statement depending on your bank. Account credits are applied immediately.